👁‍🗨On the Site, we have public areas (e.g. message boards) that we welcome you and others to contribute (let's call these the User content pages). We ask that anyone who contributes to the User Content Pages follows certain rules so it is an enjoyable and safe environment for everyone. Rights and responsibilities – you and us Your responsibilities Your posts on the Site are your responsibility. We also need you to comply with the "dos" and "do nots" below when posting: ✔️ Do ✔️Ensure all content you post is relevant, accurate, your genuine opinion and complies with the law. ✔️Ensure you have permission from others when required e.g. because they own it. ❌ Do not ❌Post, transmit, link to or otherwise make available illegal content or content you or others may find objectionable or harmful (especially children). ❌Post, transmit or distribute any spam, virus or code that has contaminating or destructive elements. ❌Impersonate anyone else or pretend you have a relationship with someone or something. ℹ️ Cambridge Cyprus’s responsibilities We do not monitor / moderate User content pages. Views expressed by you and other users on the site do not represent our views or values – and we are not responsible for what they say or do. ❗️Your rights You own content you upload to the Site but: We do not monitor / moderate User content pages. You grant to us and users of the site a wide licence to use, store and copy that content, and to distribute and make it available to third parties. You permit us to disclose your identity to any third party who claims that content posted or uploaded by you to our site infringes their IP rights or their right to privacy. ⚠️Cambridge Cyprus’s rights We may remove or block content that you upload to the Site – and in some cases, we may block or suspend your access to the Site if we think doing so is important.

If you have any questions about how we handle your personal information, we would love to hear from you. 📧Email us at: info@cambridgecyprus.org 🕔Please read our Website Terms and this Privacy Notice carefully. It will take about 10–15 minutes if you read the whole Privacy Notice.

📄 These Website Terms explain how you can, and cannot, use this website (Site) and its content, or any other Cambridge websites which link to this page. Some other key documents to know about are: The Privacy Notice and Cookies Notice, which explain how we treat any data we receive from you, including from your use of this Site. The Conditions of Sale, which apply if you buy something from this Site. 📝 Sometimes we will change these Website Terms – if we do, we will post those changes on this Site or in some cases let you know directly. We will assume you are fine with these changes if you continue to use the Site. © We have worked hard to create this Site and its content - we either own it or have permission to share it with you (except if you upload content on the Site, in which case, you own that and let us use it). 👤You may need to create a user profile and password on the Site – if you do, keep these safe and do not share them with others. We understand unexpected things happen, so if you think someone might have these details please contact us as soon as possible so we can help keep your information secret (although ultimately, you are responsible for all activities that occur on your profile). 🛡️While we hope we never have to, we may need to disable your user profile or access to the Site if we think it is necessary to protect the security or integrity of the Site or if you have not complied with these Website Terms. ⚖️These Website Terms are governed by Cyprus law and we both agree to the exclusive jurisdiction of the Cypriot courts if required.

🔧Issues with site We do our best to ensure you have uninterrupted and error free access to our site. However, there may be times when this is not possible, or we need to remove or restrict access to all or a part of our Site. Please do bear in mind that we cannot guarantee availability of be responsible for issues with this. If you see something is not working, please let us know. ❔Issues with content If you wish to comment or complain about any content on the site (including on the User content pages) contact us as soon as possible.

🔗External linking – by you You are welcome to share a link to our Site on your website but if you do make sure: The link is not misleading or deceptive. It fairly indicates its destination. You do not imply that we endorse you, your website or things on it. Your website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or infringes rights of others. 🔗External links – by us We may link to other websites (including apps), for example because they are relevant to the content on the Site or are of general interest. These are run by others and will have their own terms, which you should look out for. We are not responsible for these websites, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked website. We have no control over the availability of any of these websites.

We welcome you to use this Site, but if you do, you need to comply with these Website Terms and use the Site in a lawful and responsible way. “Do” and “Do nots” ✔️Do ✔️Enjoy the Site! ✔️Comply with these Website Terms – and any extra terms for certain features on the Site. ✔️Only use the Site and its content for personal, non-commercial purposes. ✔️Print, copy and download pages from the Site, but if you do so, remember that this is still our IP and we need you ✔️to ensure any IP notices on those pages stay put, and please be careful not to trigger anything in the "Do not" column. ✔️You must be 16 or older to use this Site – or if you are younger than 16, please get permission from your parent or guardian. ✔️The Site and content on it is great for general information purposes. While we try our best, the Site and its content may not always be correct, complete or up to date (and we cannot guarantee or be responsible for this). If you spot an issue, please let us know as soon as possible. ✔️Be aware that we may change the Site and content – we are not responsible if things have changed when you re-visit the Site. ❌Do not ❌Remove, change or modify the Site or its content (other than when you are posting user generated content). ❌Attempt to gain unauthorised access to the Site or interfere with the security or proper working of the Site or its hosting servers. ❌Knowingly introduce viruses or other malicious or technologically harmful content to the Site. ❌Attack the Site including via a denial-of-service attack. ❌'Scrape' or store content from the Site on a server or other storage device or create an electronic database by downloading and storing the Site's content. ❌Use the Site in a way that might damage our name or reputation – or harm or upset another person.

We are Cambridge Cyprus, but you may know us as Sheridan Educational Services or IELTS Cyprus. We are an organisation which specialises in Professional Exam Management and providing high-quality English language courses. Founded in 2006, Cambridge Cyprus has provided exams for over 20 000 candidates over the years. Our portfolio of clients consists of more than 300 schools and organisations in Cyprus which trust our services. It is our utmost priority to provide the best possible exam journey to our clients and our test-takers Everyone at Cambridge Cyprus wants you to know that your personal information is in safe hands. This Privacy Notice explains what information about you we collect, what we do with it, and how you can control it. This Privacy Notice applies to this website (Site), or any Cambridge website which links to this page. If you are taking an exam, we have a different privacy notice which you can find here.

We are Cambridge Cyprus, but you may know us as Sheridan Educational Services or IELTS Cyprus. We are an organisation which specialises in Professional Exam Management and providing high-quality English language courses. Founded in 2006, Cambridge Cyprus has provided exams for over 20 000 candidates over the years. Our portfolio of clients consists of more than 300 schools and organisations in Cyprus which trust our services. It is our utmost priority to provide the best possible exam journey to our clients and our test-takers Everyone at Cambridge Cyprus wants you to know that your personal information is in safe hands. This Privacy Notice explains what information about you we collect, what we do with it, and how you can control it. This Privacy Notice applies to this website (Site), or any Cambridge website which links to this page. If you are taking an exam, we have a different privacy notice which you can find here.

⚖️If you are in the UK or the EU, we must have a good reason for each use of your personal information. This is the 'Why we do this'. These reasons include consent, a contract with you, complying with our legal obligations and things that are important to us. What does each legal reason mean? ✋🏻Consent We use your personal information to send you marketing if you have consented (where required by law). You can opt-out of marketing at any time by clicking the “unsubscribe” link in any marketing we send. We also use consent for some of our cookies (see our Cookie Notice for more detail). 📝Contract We use your personal information to carry out our obligations under an agreement you have with us (for example, our Terms), or if you ask us to do something before you enter into an agreement with us. We may send you service updates based on your agreement with us (for example, updates about books you have ordered). ⚖️Legal compliance We may need to use your personal information to comply with our legal obligations and/or any court orders. ⚠️Other things that are important to us: We may use your personal information if we need it for things that are important to us or another organisation, as long we balance this with your rights and interests. Things that are important to us include: Administering & improving: Getting your feedback and reviews Providing and improving our Site, products and services Implementing and improving our security measures Growing our business and informing our marketing strategy Marketing & advertising: Marketing and promoting Cambridge to you or an organisation you work for Measuring or understanding the effectiveness of our advertising, and showing you relevant advertising (including when you visit other websites) Fulfilling agreements with other organisations: Complying with any agreement we may have with an educational or other institution you attend, are part of, work for or provide services to Enforcing or applying our Terms or other agreements with you or with an organisation you work for or provide services to If you would like more information about how we balance our interests and your rights, please contact us. We also use cookies, and we explain how in our Cookie Notice.

📥We collect technical, contact, account, communication and other information about you (for example, if you make a payment). We do this if you: use our website, contact us or give us feedback register for an account, subscribe to our services or publications, or order a product sign up to receive news, updates or other marketing enter a competition, prize draw or promotion attend one of our events/workshops We will use your information to provide our products and services to you, for things that are important to us (like providing services to your school or university, or making the service Cambridge provides better), to comply with the law, and (if we need it) your consent. 🗂️We collect your personal information: If you use our website 📥We collect: Whether you're just browsing or you create an account, we will automatically collect: Technical information Technical information may include: phone number Internet Protocol (IP) address login information (social log-in ID/email address) browser type and version (and browser plug-in types and versions) device IDs operating system hardware version device settings (e.g. language and time zone) time zone setting file & software names and types (associated with your device and/or the Site) information relating to your mobile operator or Internet Service Provider (ISP) Information about your visit Information about your visit may include: full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time) pages and services you viewed or searched for demographic information (including age and gender) page response times download errors length of visits to certain pages page interaction information (like scrolling, clicks, and mouse-overs) traceable campaign links (e.g. in emails or via tracking URLs) methods used to browse away from the page any phone number used to call our customer service number, or social media handle used to connect with our customer service team and our social media accounts Location information. We may ask for your location via cookies or your device settings. Your location might mean us checking what country or region you are in using any of the following: the coordinates (latitude/longitude) of your location your full or partial IP address your device ID (If you use Apple: your Identifier for Advertisers (IFA) code, or if you use Android your Android ID, or a similar device identifier) We may ask for your location via cookies or your device settings. Your location might mean us checking what country or region you are in using any of the following: the coordinates (latitude/longitude) of your location your full or partial IP address your device ID (If you use Apple: your Identifier for Advertisers (IFA) code, or if you use Android your Android ID, or a similar device identifier) If you agree to share your location with us, we'll use this to deliver location-specific content, advertising or other services, like checking for fraudulent transactions. We may combine your location information with your device ID, so we can recognise your browser or device when you return to our Site. 🛠️We use this to: ✔️ensure content from our Site is presented in the most effective manner for you and for your device ✔️understand how we can improve our Site and our services ✔️use data analytics to improve our Site, products/services, marketing, customer relationships and experiences ❔Why we do this: ✔️it is important for us to continually learn and improve (and we balance this with your rights) ✔️for any cookies which aren't necessary for our Site to operate, with your consent Our Cookie Notice explains more about how our Site uses cookies and device identifiers. If you contact us or give us feedback 📥We collect: If you contact or engage with us, we will collect your contact information and communications information. Contact information you provide when you get in touch, for example: first and last name email address billing and delivery address phone number(s) social media handle Communications information includes the content of your conversations with us – for example, if you get in touch to ask us about a subscription. This includes: emails texts, in-app messaging & other digital messaging calls letters survey responses any in-person conversations you have with us 🛠️We use this to: ✔️reply to you, including answering any questions and troubleshooting any issues you may have with our Site or our services ✔️administer any forms or surveys you complete ❔Why we do this: ✔️it is important for us to help you use our products or services, and to understand how we can improve them ✔️it is part of a contract we've agreed to with you Our Cookie Notice explains more about how our Site uses cookies and device identifiers. If you register for an account with us, subscribe to our services or publications, or order a product 📥We collect: Contact information, account information and payment information. Contact information includes the contact information you provide when you get in touch, for example: first and last name email address phone number(s) billing and delivery address social media handle Account information includes: log-in information (username or similar identifier, passcode) marital status title age gender (optional) interests, preferences and feedback Payment information includes: bank account or payment card details transaction history, with your past payments and purchases from us If you make a payment via our Site, your payment information will be provided directly to our payment provider. We won't see your bank account or payment card details. Information you supply directly is not within our control and is subject to their own privacy notice or policy and terms and conditions. 🛠️We use this to: ✔️register you as new customer ✔️manage our relationship with you ✔️process and send you your order, including managing and collecting payments ✔️make personalised suggestions and recommendations to you ✔️update you about technical changes or other service updates (for example, if we update our Terms) ✔️ask you for feedback ✔️use data analytics to develop insights, and to improve our Site, products/services, marketing, customer relationships and experiences, including combining and anonymising individuals' information ❔Why we do this: ✔️it is part of a contract we've agreed to with you ✔️it is important for us to manage our business and our Site ✔️it is important for us to help you use our products and services, and to understand how we can improve ✔️we have to comply with the law If you sign up to receive news, updates or other marketing from us 📥We collect: Contact information and marketing preferences. Contact information includes the contact information you provide when you get in touch, for example: first and last name email address phone number(s) billing and delivery address social media handle Marketing preferences include: if you have opted-in to marketing or out of marketing any specific marketing preferences 🛠️We use this to: ✔️send you direct marketing, includes news, updates, or asking you to complete a survey ❔Why we do this: ✔️If you are a consumer, we do this with your consent ✔️If you are or work for a business, we do this because it is important to us to grow or manage our business, or with your consent ✔️we also do this to comply with the law If you enter a competition, prize draw or promotion 📥We collect: Contact information and entry information. Contact information includes the contact information you provide when you get in touch, for example: first and last name email address phone number(s) billing and delivery address social media handle Entry information includes: any information you provide as part of your entry – for example, your answers on an entry form or to a survey 🛠️We use this to: ✔️administer our competitions, prize draws, promotions or surveys ❔Why we do this: ✔️it is part of a contract we've agreed to with you, for example specific competition terms ✔️it is important for us to manage competitions, prize draws and promotions which we manage. ✔️to comply with the law If you attend one of our events/workshops 📥We collect: Contact information and attendance information. Contact information includes the contact information you provide when you get in touch, for example: first and last name email address phone number(s) billing and delivery address social media handle Attendance information includes: any information you provide as part of your attendance – for example, any dietary requirements event surveys and feedback 🛠️We use this to: ✔️manage and improve our events, including managing attendance, speakers, suppliers and getting feedback ❔Why we do this: ✔️it is important for us to manage and improve our events

🛡️You're in safe hands. We protect your information in various technical, organisational, and contractual ways: we use technical security measures (for example, end-to-end encryption or multi-factor authentication) we take steps to make sure that only people who need to use your data have access to it, and that the people at Cambridge handling your data understand how to use it responsibly and keep it safe we require our service providers to contractually promise to take steps to protect the personal information we give them (including limiting the information we share and requiring confidentiality commitments)

⏳We usually don't keep your information for any longer than we need to, but we might keep it for longer if we need to fix an issue or keep records. We will usually keep personal information for as long it is needed for the original reasons we collected it (for example, for as long as you have an account with us). We may keep your personal information for longer: if you complain (so we keep our complaint records for long enough) if we know about pending or current legal proceedings, or reasonably believe there is a chance of legal proceedings in some circumstances, if applicable law says we are required to If you opt-in to marketing from us and later change your mind (or object to any other use of your personal information), we may keep a record of your preferences for longer so we can continue to respect them. We may combine and anonymise individuals' information, and we may keep anonymised information indefinitely.

🌐We may share your personal information with other parts of Cambridge, our service providers and professional advisors, our business partners, our academic and educational partners (including your school, college or university) or if we are legally required to. We may share your personal information with: any member of our group, which means the other parts and departments of the University of Cambridge, including our and their subsidiary companies our service providers, organisations who support the services we offer through the Site and only process your personal information on our behalf, following our instructions and data protection law. Service providers help us with things like: website and data hosting website analytics and search engine providers managing marketing lists sending emails and other correspondence customer service and feedback invoicing and payment processing credit reference agencies (only if we need your credit score for our due diligence checks) IT support Our service providers will only use your information to provide their services to us. your school, institution, parent or guardian exam centres a partner if we run surveys, competitions, promotional campaigns, offers or other activities with a partner organisation (for example, if you chose to enter a prize draw we manage with a partner organisation). We will provide more detailed privacy information at the time our auditors, legal advisers and other professional advisers. anyone that we must disclose information to in order to protect our rights, property, or safety, our customers, or other third parties, and to enforce our rights under this Privacy Notice or under any agreement (for example, our Terms) with you. This includes exchanging information with other companies and organisations for the purposes of detecting and preventing fraud, credit risk and cyber-crime if required to do so under a court order or if we are (or believe we are) under a duty to comply with any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies

If you have any questions about how we handle your personal information, we would love to hear from you. 📧Email us at: info@cambridgecyprus.org 🕔Please read our Website Terms and this Privacy Notice carefully. It will take about 10–15 minutes if you read the whole Privacy Notice.

🔗We may link to other websites (including apps). These websites will have their own privacy notice or policy, which you should look out for. We are not responsible for these websites, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked website. We have no control over the availability of any of these websites.

📍Cambridge Cyprus is based in the Cyprus. We are an organisation with partners around the world, so we may need to transfer your information outside of Cyprus: to store it, and so we can provide our Site and services to you where we are legally required to do so We may also store your information with third parties who work with us to help us to provide our services to you. If we transfer your information internationally, we will make sure your information is legally protected.

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.